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Customer Support & Service

At TaskPros, You’re Always in Good Hands

Whether you’re a solopreneur scaling fast or a growing startup ready to outsource tasks, TaskPros is more than a VA provider—we’re your success partner. Our customer service isn’t just about solving problems; it’s about ensuring you never feel unsupported.

From the moment you join, we make sure every experience is smooth, secure, and results-driven.

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200+

Professionals

500+

Clients

Seamless Client Onboarding & Training

Your journey with TaskPros begins with an expertly designed onboarding experience. We take care of everything so you can stay focused on your business:

  • A personalized welcome call with your VA and account manager
  • Setup assistance for all collaboration tools (Slack, Trello, CRMs, calendars, etc.)
  • Creation of clear workflows, task expectations, and shared documentation
  • Interactive VA training based on your brand, tone, and process
  • A complete onboarding checklist and 3–5 day ramp-up plan
Your Dedicated Account Manager

Every client gets an experienced Account Manager dedicated to your success:

  • Your go-to person for task coordination, feedback, and escalations
  • Regular check-ins to ensure alignment and satisfaction
  • Oversees your VA’s output and quality standards
  • Ensures you’re always prioritized internally
Clear Service-Level Commitments

We promise service-level guarantees you can count on:

  • Email & Ticket Response: Within 1 business hour
  • Live Chat Support: Real-time, Mon–Fri, 9 AM–6 PM EST
  • Phone Response (Urgent): Within 30 minutes

Resolution Expectations:

  • Minor requests: same business day
  • Complex tasks: 1–2 days with updates
Proactive Performance Check-ins

We manage performance through:

  • Weekly productivity check-ins
  • Monthly reports on hours, quality, and insights
  • Quarterly strategy calls
  • Ongoing performance evaluations
Feedback & Continuous Improvement

We improve by listening to you:

  • Real-time task feedback
  • Monthly satisfaction surveys
  • Prompt resolution of issues
  • Internal training updates based on your input
Rock-Solid Security & Confidentiality

Your data is fully protected:

  • NDAs signed by all staff
  • Credential management via secure platforms
  • Two-factor authentication
  • GDPR, HIPAA compliance
24/7 Monitoring & Escalation

Support around the clock:

  • 24/7 ticket portal access
  • Emergency escalation to senior staff
  • After-hours response time: 1 hour
  • Transparent resolution procedures
Multiple Contact Channels

Contact us your way:

FAQ & Help Center

Get answers fast:

  • Easy articles and walkthroughs
  • Guides on VAs, billing, and tools
  • Video tutorials
  • Regular updates from client feedback
Why Clients Trust TaskPros Support
Human-first support

No bots. Just real people solving real problems.

Fast response & resolution

You won’t be left hanging—ever.

Personalized account management

One point of contact, total accountability.

Secure and confidential systems

Peace of mind with enterprise-level security.

Feedback-powered innovation

We evolve based on your input—not guesswork.

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Let’s Build Something Better, Together

Have questions? Need support?

We’re just one click away from helping you get more done.

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